The Desktop's settings are set by and stored in three different areas in OS X, which may frustrate troubleshooting efforts when one setting goes awry and does not stick. Topher Kessler MacFixIt Editor ...

Like any computer, a Mac is prone to serious problems over the course of its life. A wide variety of things can go horribly, horribly wrong. From a complete failure to start to that terrifying kernel ...

It's common for a small business not to have a centralized location; the small business owner saves money by not renting an office space and employees can work in any location they desire. However, ...

Anyone who has ever done desktop support in any capacity, whether it was for an office with hundreds of employees or just for your family, knows that calling to get warranty support can be one of the ...

Problem with desktop pictures and the dock There is an apparent bug in Mac OS X 10.3.x's Desktop Pictures mechanism that causes problems with the dock when a Desktop Picture is set to rotate every few ...

How to troubleshoot problems with Microsoft’s Remote Desktop Connection Your email has been sent Many technical issues with RDC require help from your IT staff, but you can troubleshoot certain ones ...

In this IT tale, a techie lands his first job working at a support center -- and learns to really listen to what a caller is saying Back in the mid-’90s, I worked at a support center for a line of ...

Latest Version of DameWare Remote Support Expands Over-the-Internet Capabilities to Unattended Servers and Workstations Outside the Firewall Enabling IT Pros to Gain Remote Access and Take Action ...