Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Microsoft recently announced that 74 new early access capabilities had been made available for Dynamics 365 services as part of the 2019 release wave 2. These included updated features for ...

In October, Microsoft made the Dynamics 365 2019 release wave 2 generally available, bringing a plethora of updates for various services in its suite of enterprise planning applications. These ...

Dynamics 365 Customer Service Premium is available now for $195 per user/month. 2 Customers with existing Dynamics 365 Customer Service Enterprise licenses adopting Dynamics 365 Contact Center will ...

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

SAN FRANCISCO--(BUSINESS WIRE)--SightCall, a global leader of augmented reality (AR)-powered visual assistance, today announced its new product integration with Microsoft Dynamics 365, combining ...

Since 2000, Moneris Solutions Corporation (‘Moneris’) has been offering businesses industry-leading payment solutions that make doing business easy, but a legacy ticketing system was hindering support ...

Microsoft has today announced the early preview of SharePoint integration with Copilot in Dynamics 365 Customer Service. This integration will enable customer service agents to access a wider array of ...

Microsoft announced that it will introduce the next generation of AI product updates across its business portfolio. The company will be launching CoPilot in Dynamics 365, aiming to assist the ...

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...

Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its ...