Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Nearly one-fifth of adult patient encounters in non-psychiatric settings were considered difficult by physicians, a meta-analysis found. The prevalence of difficult encounters was 17% across 10 ...

Please provide your email address to receive an email when new articles are posted on . When cataract surgery leads to complications, patients arrive at the retina surgeon’s office scared and ...

In a presentation at the 9th Annual Orthopedic, Spine and Pain Management-Driven ASC Conference in Chicago on June 11, Michael Redler, MD, head team physician at Sacred Heart University, visiting ...

Dr. Lamas, a contributing Opinion writer, is a pulmonary and critical care physician at Brigham and Women’s Hospital in Boston. My patient’s wife glared at me from across his bed, where she stood ...

Alzheimer’s disease is the most common cause of dementia, an umbrella term for cognitive decline that significantly impairs memory, thinking, and behavior. Alzheimer’s is a neurodegenerative condition ...

Forty years ago, I had my most angry professional moment. It happened at a weekly meeting that included all our faculty, staff, and trainees—about 200 people. A young and arrogant, not very bright, ...

Physicians viewed 17% of patient encounters as difficult, according to a meta-analysis. Patient characteristics associated with perceived difficulty included personality disorders, depression, anxiety ...