Dutch carrier KLM Airlines has set up a live ticker on its Twitter account that gives customers the average response time for questions or requests. This makes KLM Airlines the first airline in the ...

KLM Royal Dutch Airlines is taking a leap into customer service innovation by running a pilot program during which it will determine how artificial intelligence technology fares in handling customer ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More PRAGUE — Social business leader KLM, the airline that kickstarted the ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Facebook and KLM airlines have formally announced a partnership that will ...

Dutch carrier KLM has begun using artificial intelligence (AI) to better serve the many customers who communicate with the airline via social media. "Applying AI, KLM can handle a greater volume of ...

Travel brands need to reassess their social care effort to see if there's enough attention being paid to customers on Facebook. The Dutch airline’s main Facebook and Twitter pages use a graphic of a ...

Dutch airline KLM has been looking to find a way to handle information from eight social media channels and provide 24/7 support to customers in 10 languages. To that end, the carrier is using ...