Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

As physical office locations slowly begin to re-open, organizations are faced with managing agents in both physical and work-at-home (WAH) environments. In this on-demand webinar, J.D. Power and ...

Forbes contributors publish independent expert analyses and insights. Tess Brigham (MFT, BCC) covers mental health in the workplace. The landscape of work has dramatically shifted, and managing hybrid ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...