Former Starbucks chief executive Howard Schultz once observed, “If people believe they share values with a company, they will ...

Today’s consumers expect natural, seamless, and personalized experiences across every touch point. To meet these expectations and thrive in a competitive landscape, retailers need to embrace modern ...

Progress Retail, a leading retail operations and learning platform, today announced a strategic, multi-year partnership with Fleet Feet, the largest franchisor of locally owned and operated specialty ...

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...

Shot of call center operators working in the office. Call center agent working with his colleagues in modern office. Smiling handsome businessman working in call center. Customer experience is ...

Companies have never had more tools to measure engagement, yet employees are feeling more disconnected than ever. Companies ...

SPLICE Software, an award--winning provider of AI--powered customer engagement and omnichannel communications solutions, marked a landmark year of growth in 2025, driven by enterprise--grade ...

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of helping companies automate client-facing interactions across sales, marketing, ...

Faster self-service shopping. Self-service kiosks and checkouts powered by computer vision offer personalized, faster shopping. Imagine a store where shelves are never empty, checkout lines are a ...