Have you ever started with ITIL®Version 5 believing it would instantly fix service issues, only to feel everyday work ...
The Department of Information and Communications Technology (DICT) said Friday it launched a new framework to regulate ...
The General Services Administration's new requirements for protecting controlled unclassified information apply immediately ...
The Open Service Management Framework is a framework or template for practicing Service Management across organizations of all sizes, types, industries, and locales. It is defined and maintained by ...
Abstract: Artificial intelligence (AI) has captivated research in network resource orchestration, driving advancements and innovations, including the much-anticipated integration of terrestrial ...
Objective: Using the RE-AIM (reach, effectiveness, adoption, implementation, and maintenance) framework, this study evaluated the implementation of the virtual COVID-19 HITH service and identified ...
Abstract: Smartphones are widely used Internet of Things (IoT) devices in higher education, but relying on them alone does not sufficiently aid teachers in managing courses or improving student ...